4 CRITICAL KPIs FOR FACILITY MANAGERS
There are endless metrics that can be tracked in a Computerized Maintenance Management Software (CMMS). It can be a challenge for the facility team to filter through all the data in order to get the RIGHT information to the RIGHT stakeholder. Key Performance Indicators must be informative, measurable, and valuable to the person they’re presented to. Here is a list of four critical Key Performance Indicators for Facility Managers, the key metrics behind them, and the stakeholder that uses them.
| KPI | Key Metrics | Stakeholder |
| Service Provider Performance | Response Time
Contract Compliance |
Facility Coordinator
Service Provider |
| Facility Dept Productivity | Proactivity
Preventative Maintenance Scheduling Work Order (WO) close rate |
Facility Coordinator
Facility Manager |
| Building Performance | Occupant satisfaction
WO by Trade Energy Management |
Facility Coordinator
Facility Manager C-Level |
| Budget Execution | WO cost per trade
Invoice accuracy NTE per trade Annual spend data |
Facility Manager
C-Level |
Every building has different facility goals and the metrics you view should reflect those goals. Gathering the right data over time will make it easier to establish benchmarks for KPIs and in turn, will help guide your goals for the building, staff, and service providers. If you don’t know where to start, let this be your guide.
Read more about the key metrics behind each KPI and 8 reasons to keep thorough track of work orders.
Written By: Mariel Nowack, ONE SOURCE Companies
