In this blog series, we’re focusing on the topic of creating and maintaining STANDARD OPERATING PROCEDURES (SOP’s) related to facilities management. Each week we will cover a different area that will all come together to help build and create a full standard operating procedures manual.
As a facility manager, clear communication is ESSENTIAL. Contractors, facility staff, building occupants, and managers all rely on the facility manager for various information that needs to be communicated explicitly.
There are two parts to this communication as it relates to facility management: the first is consistency and the second part is delivery. Establishing SOP’s creates consistency by defining all processes and procedures across an organization. It can then be used as a baseline for training. We’ll be discussing facility management topics that need an SOP and the information needed for each:
- Facility Work Order Requests – On Demand work
- Preventative Maintenance
- Contractor Management
- RFP Process
- Life Safety & Emergency Preparedness
The delivery of this information is essential and we will discuss various ways to communicate your SOP’s to the appropriate stakeholders.