NEW PLATFORM: ONE SOURCE to Use Salesforce for Customer Service, Contractor, and Work Order Management

Posted on November 30th, 2018 by Mariel Nowack

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Wallingford, Conn. November 30, 2018 – ONE SOURCE has made the strategic decision to transition its customer service, contractor and work order management platform to Salesforce, the world’s leading customer relationship management (CRM) platform. Salesforce’s cloud-based platform will be customized to suit the unique ONE SOURCE business service delivery model and will become the Company’s primary platform for work order and customer relations management.

Salesforce’s cloud-based platform is currently used by over 150,000 companies to grow their businesses by strengthening customer relationships. Salesforce is a single, secure, and scalable platform that is easy to customize and upgrade, and helps companies understand their customers’ needs and solve problems by better managing account information and interactions – all on a single platform that’s always accessible from any desktop or device.

A multitude of Salesforce applications will assist the ONE SOURCE team in providing superior service to its customer and contractors and will seamlessly integrate all activities from marketing to sales to customer service to contractor management.

ONE SOURCE CFO and COO Steve Kotler said, “Implementing the Salesforce platform will allow us to manage our customer and contractor relationships, marketing campaigns, and operational activities on one scalable, flexible and customizable platform. Ultimately, Salesforce will greatly strengthen ONE SOURCE’s ability to deliver strategic facility management solutions to its customers by providing powerful insights into customer and contractor activities. This will enable ONE SOURCE to provide more timely and transparent information to all our stakeholders and drive decision-making processes for all parties involved.”

About Salesforce:
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), www.salesforce.com.

About ONE SOURCE Companies:
ONE SOURCE Companies, a leader in outsourced facility services, is comprised of three divisions; maintenance and repair, construction, and real estate brokerage. Customized Corporate Real Estate Management Programs offer companies with owned or leased locations a unique and centralized property management solution. Based in Wallingford, CT, ONE SOURCE Companies is privately held. For more information on facility maintenance, management, and other services provided by ONE SOURCE Companies visit http://onesourcecompanies.com/.

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